IPTV Service and Broadcasting Policy

Last updated: 8 November 2026

Porosh Network Limited provides technical services that help individuals, media organizations and businesses establish and operate internet-based television channels. This policy explains how our IPTV and live-streaming services work, what our technical packages include, the responsibilities of channel operators, and the conditions relating to content, copyright, payments and service delivery.

Please read this policy together with the quotation or order confirmation for your selected package, our Terms of Use, Privacy Policy and Community Guidelines. The specific services purchased must be identified in the relevant order.

Understanding IPTV and Internet-Based Television

IPTV refers to television delivered through Internet Protocol networks. In our services, it involves receiving a channel's digital programme feed and delivering that feed through the streaming infrastructure and viewing methods included in the selected package.

A channel operator may use a studio, a broadcasting computer, live cameras, prerecorded programmes or a combination of sources to prepare a television feed. Broadcasting and playout software can be used to arrange programmes, manage schedules, display channel graphics and send the resulting feed to a streaming server.

Depending on the service purchased, viewers may access a channel through a website, a compatible application, a supported television device or another authorized viewing system. The availability of a particular viewing method depends on the package and the equipment involved.

Creating the technical system for an IPTV channel is different from obtaining permission to operate a broadcasting business or distribute particular programmes. Customers remain responsible for obtaining the permissions, registrations and content rights applicable to their activities.

The Role of Porosh Network Limited

Our role is to provide the technical services agreed with the customer. Depending on the package, these may include channel setup, streaming server configuration, software procurement and installation, stream delivery, website or application integration, testing and technical assistance.

We help connect the customer's broadcasting source to the delivery infrastructure. Providing that infrastructure does not mean that we create, commission, own or approve every programme supplied by the customer.

For customer-operated channels covered by this policy, the relevant channel owner or authorized operator supplies the programme feed. The customer controls the material sent from their broadcasting source and is responsible for ensuring that it is suitable and authorized for distribution.

Any services beyond the accepted package must be separately agreed. A general description of our capabilities does not mean that every capability is included in every package.

How the Live-Streaming Process Works

The channel operator prepares a programme feed using their own broadcasting equipment and the software available under their arrangements. This may involve switching between live sources, playing scheduled material, adding a channel logo and arranging the programme output.

For services configured to use RTMP, the operator sends that output to the assigned server address using the stream credentials provided for the channel. RTMP is a method of transmitting the feed; it does not establish ownership or permission to broadcast the material.

Our infrastructure receives the feed and makes it available through the output formats and delivery methods included in the package. These may include HLS/M3U8, HTTP MPEG-TS, RTSP or SRT where expressly included and technically configured.

Transcoding, multiple quality levels, additional outputs, recording, playback archives, applications and distribution to additional platforms are separate features unless the order states that they are included.

The operator should test the complete workflow before a scheduled broadcast. Successful delivery depends on the source feed, internet connection, software configuration, server resources and viewing system working together.

Channel Setup and Package Scope

An IPTV setup may involve several connected tasks rather than a single installation. Work can include reviewing the customer's requirements, preparing server access, configuring broadcasting software, connecting the incoming stream, creating delivery links and testing playback.

The quotation or order confirmation must explain the services being purchased, the price, the delivery arrangements, the service duration and relevant limits. Where applicable, it should identify bandwidth allowances, supported outputs, storage, viewer or traffic limits and the scope of technical support.

A package should not be assumed to include unlimited resources, unlimited concurrent viewers, every software application or every type of customization. Additional requirements may involve further work and charges.

Customers should obtain clarification before payment if a feature is important to their channel but is not clearly described in the offer.

Five-Year IPTV Service Packages

Where a package is sold for five years, the order confirmation must identify the services covered during that period, the commencement date and any conditions affecting continued use.

The five-year term applies to the services expressly described in the order. It does not automatically mean that all equipment, third-party software subscriptions, software upgrades, additional development or future service changes are included.

Some project costs arise at the beginning of the service. Software purchases, activation, engineering appointments and initial configuration may require expenditure before the completed setup is delivered.

For this reason, the package price should not be understood as five separate annual payments that can automatically be refunded for an unused period.

Broadcasting and Playout Software

Channel operators may use broadcasting and playout applications to prepare their feeds. Depending on the purchased package, we may procure, install or configure third-party applications such as vMix and the Insta playout or playlist software specifically identified in the order.

These applications are developed by their respective providers. They are not represented as software created or owned by Porosh Network Limited.

Where software is included, it must be obtained and supplied in accordance with the applicable licence conditions. The exact software name, edition, licence type, permitted use, activation arrangements and duration should be stated before purchase.

Installation on additional computers, transfer to another device, upgrades, recurring subscription charges and developer support may be subject to separate conditions. Customers must not assume that these are included unless confirmed in writing.

A five-year streaming service does not automatically provide five years of every third-party software entitlement. Software rights and the duration of the technical service must be understood separately.

Third-Party Engineers and Technical Specialists

We may engage third-party engineers and technical specialists to perform parts of a project. Their work may include software installation, server configuration, stream integration, testing, troubleshooting and other agreed implementation tasks.

The package price may therefore include professional fees and expenses incurred specifically for the customer's setup. Once work has been commissioned or performed, these costs may no longer be recoverable.

The involvement of third-party providers does not, by itself, remove our responsibility to deliver the services we have agreed to supply. The customer should use the support arrangements stated in the order when reporting a project or service issue.

Ownership and Control of Channel Content

For customer-operated channels, the channel owner or authorized operator selects, schedules and transmits the programme feed. Content supplied by that operator is not automatically content created or owned by Porosh Network Limited.

Rights in films, programmes, recordings, music, graphics, photographs, advertisements and other materials remain with their respective rights holders. A channel operator must have the necessary permission or another valid legal basis for the particular use.

Statements, opinions, advertisements and programme choices appearing in a customer-supplied feed do not automatically represent our views or endorsement.

Receiving or technically delivering a feed does not transfer ownership of its content to us and does not establish that the operator has permission to distribute it.

Content Rights and Broadcasting Permissions

Channel operators must obtain and maintain the rights and permissions necessary for their broadcasts. This includes permission relevant to the content, the method of delivery, the intended audience and any geographic or commercial restrictions.

Material available on television, a video-sharing website, a subscription platform or another public source is not automatically available for rebroadcasting.

Purchasing access to a film, sports event, music service or television subscription does not necessarily include the right to retransmit it through an IPTV channel.

Giving credit, displaying a disclaimer or adding a channel logo does not replace the need for permission. The use of RTMP or any other streaming protocol does not change these requirements.

Our technical package does not include broadcasting authorization, film distribution rights, music rights, sports rights or permission to retransmit another broadcaster's feed unless a separate written agreement expressly identifies such rights.

Prohibited Uses of the Service

Our infrastructure must not be used to transmit material without the necessary rights or to facilitate unlawful access to protected broadcasts.

Operators must not use stolen stream credentials, unauthorized feeds, methods that bypass access controls or arrangements intended to evade a rights holder's restrictions.

Fraud, sexual exploitation, credible threats, unlawful incitement and other prohibited activity are not permitted. Operators must also comply with the applicable Porosh Terms of Use and Community Guidelines.

A channel name, account, stream key or delivery link must not be changed or replaced to bypass an active restriction.

Copyright Complaints and Reporting

If you believe that material delivered through our services infringes your copyright, please contact us directly so that we can identify the affected channel and assess the complaint.

Send your report to [email protected] with the subject IPTV Copyright Complaint.

Your report should identify your name and contact information, the rights holder, the protected work and your authority to act if you are submitting the report on someone else's behalf.

Include the channel name and the exact page or stream URL. For a live broadcast, provide the date, time and time zone when the disputed material appeared, together with relevant screenshots or other evidence where available.

Explain why the use is unauthorized and provide evidence of ownership or representation. Confirm that the information supplied is accurate.

Do not include passwords, stream keys or unnecessary confidential information in your complaint.

Removal, Restriction and Suspension

When a sufficiently detailed and credible complaint identifies infringing material on a stream we control, we will take appropriate action to remove the material or disable access to the affected stream.

For a live feed, removing only an individual programme segment may not be technically possible. Appropriate action may therefore include suspending the channel feed or disabling its delivery link.

We may temporarily restrict a stream while reviewing evidence, requesting clarification or contacting the operator. We may ask the operator to provide relevant licences, permissions or other documentation.

We may also act when we independently identify a violation or receive a valid instruction from a competent authority. A direct complaint is not the only circumstance in which action may be taken.

Repeated infringement, deliberate misuse, failure to provide relevant information or attempts to evade restrictions may result in suspension or termination of the relevant service.

Requesting a Review

If a channel operator believes that a restriction was applied incorrectly, they may request a review by contacting [email protected].

The request should identify the affected channel or stream, explain the concern and include evidence of ownership, permission or another valid basis for the use.

A review request does not guarantee restoration. Relevant complaint information may be shared with the operator or rights holder where necessary to assess the issue, with appropriate care for personal information.

Our reporting process does not restrict anyone's right to contact a relevant authority, court, advertising platform or other lawful complaint mechanism.

Payments and Project Expenses

An IPTV package payment covers the services and resources described in the accepted order. Depending on the package, this may include software purchases, activation charges, engineering fees, setup work and the agreed streaming service.

The payment is not a refundable security deposit. It is a payment toward a customer-specific technical project and the associated service commitments.

Expenses may be incurred before the full setup is handed over. Customers should understand this before authorizing software procurement, engineering work or other implementation activities.

Non-Refundable Payment Conditions

Subject to applicable law, IPTV setup and package payments become non-refundable once customer-specific work has begun, third-party software has been purchased or activated, or engineering and other project expenses have been committed.

After this stage, a change of mind, a change in business plans, a decision not to launch the channel or a decision to stop using the service does not, by itself, create an entitlement to a refund.

Low audience numbers, insufficient revenue, lack of advertising income or refusal of approval by Google AdSense or another external platform are not grounds for a refund where the agreed service has been supplied.

Customers who voluntarily stop using an agreed five-year service before its expiry are not entitled to a refund solely for the unused period, subject to applicable law and any different written terms agreed for their order.

Cancellation Before Implementation

If you wish to cancel before work begins, contact us immediately. We will review whether implementation has started and whether software purchases, engineering fees or other expenses have already been committed.

A cancellation request does not automatically establish that the full payment is refundable. The request will be assessed according to the actual project status, the agreed conditions and applicable law.

Service Delivery and Technical Problems

This policy does not remove our obligation to provide the services described in the accepted order. If an agreed service has not been delivered or a technical problem arises, contact support with the order reference and a clear explanation.

We will review the issue and arrange an appropriate resolution according to the agreement and applicable law.

Duplicate payments, payments collected in error and any refund or other remedy required by applicable law will be assessed separately. Nothing in this policy excludes rights that cannot lawfully be excluded.

Customer Equipment and Connectivity

The channel operator is responsible for providing the equipment, source feed, power supply and internet connection required under the agreed setup, except where the order expressly assigns a particular item to us.

An unstable upload connection, incorrect software settings, equipment failure or interruption to the customer's power supply can affect the feed received by our servers.

Technical support may require the operator to provide error messages, relevant settings or authorized access to the affected system. Passwords and stream credentials should be shared only through an agreed secure method when necessary.

Availability, Bandwidth and Audience Capacity

Live-streaming performance depends on the quality of the source feed, available bandwidth, server resources, network conditions and the viewer's connection and playback device.

Viewer capacity depends on the resources and limits of the purchased package. A particular internet speed or server specification should not be treated as a guarantee of unlimited viewers.

Maintenance, network disruption, security incidents, source failures and policy restrictions may affect availability. This does not remove any specific service commitment expressly included in the customer's agreement.

No Guarantee of Business or Advertising Results

Our services provide the agreed technical facilities. They do not guarantee audience growth, advertising revenue, sponsorship, business success or approval from Google AdSense, an application store or another external platform.

Channel operators remain responsible for their programming, content permissions, marketing and business decisions. External platforms apply their own requirements and make their own approval decisions.

Review Before Purchase

Before paying, customers should review the package price, service duration, software and licence details, supported outputs, bandwidth and usage limits, delivery arrangements, support coverage and additional charges.

Customers should also understand their equipment, connectivity and content-permission requirements. Questions should be resolved before authorizing work or third-party purchases.

The payment and refund conditions must be made available before purchase. Customer acceptance of the relevant scope and conditions should be recorded before implementation begins.

Scope and Legal Responsibilities

This policy explains our technical role and the responsibilities of customer-operated channels. It does not grant content rights, authorize unlawful broadcasting or remove responsibilities imposed by applicable law.

Specific service commitments are described in the accepted quotation, order confirmation or service agreement. Nothing in this policy excludes mandatory legal rights.

Changes to This Policy

We may update this policy as our services and applicable requirements change. The current version will be published on this page with a revised date. Additional notice will be provided where required.

Contact and Support

For technical support, payment questions, cancellation requests or broadcasting concerns, contact [email protected].

Include your name, channel name, package details, relevant page or stream link and order or transaction reference where applicable. For copyright reports, use the subject IPTV Copyright Complaint.

Do not send passwords, OTPs, payment PINs or stream keys in a general complaint message.

Porosh Network Limited
Dhaka, Bangladesh
Email: [email protected]
Website: https://porosh.com.bd/
Company information: https://leadership.porosh.com.bd/