Soft Skills & Emotional Intelligence

I Can Spot a Great Candidate in 30 Seconds - Without Looking at Their Resume. At Vicco Laboratories, the first few interview rounds are handled by our HR and leadership team. They assess skills, experience, performance history - all the standard checkboxes. But when someone reaches my room, I’m not evaluating capability. I’m evaluating character. Because skills can be trained. Character can’t. So in the final round, I deliberately observe three things before we even get into formal questions: 𝐓𝐫𝐚𝐢𝐭 1: 𝐇𝐨𝐰 𝐓𝐡𝐞𝐲 𝐓𝐫𝐞𝐚𝐭 𝐭𝐡𝐞 𝐒𝐦𝐚𝐥𝐥𝐞𝐬𝐭 𝐏𝐞𝐫𝐬𝐨𝐧 𝐢𝐧 𝐭𝐡𝐞 𝐑𝐨𝐨𝐦 Before they enter, I always ask our receptionist to make them wait for a few minutes. Not to trouble them — but to observe: Do they greet her or ignore her? Do they show gratitude or entitlement? Do they smile or stay blank? Do they thank her when being called in? If someone is only respectful upwards, they’re not fit for leadership. 𝐓𝐫𝐚𝐢𝐭 2: 𝐇𝐨𝐰 𝐓𝐡𝐞𝐲 𝐇𝐚𝐧𝐝𝐥𝐞 𝐒𝐢𝐥𝐞𝐧𝐜𝐞 During the conversation, I pause intentionally. A great candidate: Doesn’t panic when things go quiet Holds eye contact without overcompensating Thinks before responding, instead of rushing to impress Silence is a pressure test.  Silence exposes a person’s comfort with themselves. And self-assured people make better decisions under pressure. 𝐓𝐫𝐚𝐢𝐭 3: 𝐖𝐡𝐞𝐭𝐡𝐞𝐫 𝐓𝐡𝐞𝐲 𝐀𝐬𝐤 “𝐖𝐡𝐚𝐭 𝐂𝐚𝐧 𝐈 𝐆𝐢𝐯𝐞 𝐭𝐨 𝐕𝐢𝐜𝐜𝐨”, 𝐍𝐨𝐭 𝐉𝐮𝐬𝐭 “𝐖𝐡𝐚𝐭 𝐖𝐢𝐥𝐥 𝐈 𝐆𝐞𝐭?” I watch closely when compensation and responsibilities are discussed. If the questions are only about salary, perks and timings, they’re employees. If they ask about learning culture, values, decision-making structure…they are already thinking as an owner. I’ll always choose alignment over achievement. So if you’re ever preparing for your final round anywhere — don’t just prepare your resume. Prepare your presence. Because long after your words fade, your character stays in the room. Sanjeev Pendharkar  Just sharing what I’ve learnt #values #business #hiring #hr #decisionmaking #cv #leadership #skills

SELF BELIEF > INTELLIGENCE Believing in yourself is often more critical than raw intelligence. Intelligence can sometimes lead to overanalysis, hesitation, and self-doubt, hindering progress. On the other hand, confidence drives action, resilience, and the ability to learn from failures. Balancing intelligence with self-belief enables you to take risks, make decisions, and persevere through challenges. 1. Cultivate Self-Belief: * Affirmations: Start each day with positive affirmations reinforcing your abilities and potential. Statements like "I am capable," "I trust my judgment," and "I can achieve my goals" can boost your confidence. * Celebrate Successes: Keep a journal of your achievements, big or small. Reflecting on past successes can remind you of your capabilities and build your self-esteem.
 2. Manage Overthinking: * Set Time Limits: When faced with a decision, give yourself a specific amount of time to analyse and then commit to a choice. This prevents paralysis by analysis. * Simplify Decisions: Break complex decisions into smaller, manageable parts. Focus on one aspect at a time to avoid feeling overwhelmed.
 3. Embrace Failure: * Learn and Adapt: View failures as opportunities to learn and grow. Analyse what went wrong, adjust your approach, and try again with newfound knowledge. * Resilience Practice: Develop resilience by challenging yourself to step out of your comfort zone regularly. The more you face and overcome challenges, the more confident you will become.
 4. Balance Intelligence with Action: * Trust Your Gut: Sometimes, intuition can guide you better than overanalysis. Learn to trust your instincts and make decisions with confidence. * Take Calculated Risks: Use your intelligence to assess risks, but don’t let fear of failure stop you from taking action. Embrace uncertainty and move forward with confidence.
 5. Seek Support: * Mentors and Peers: Surround yourself with supportive people who believe in you and encourage your growth. Seek mentors who can provide guidance and feedback. * Positive Environment: Create an environment that fosters positivity and growth. Minimise interactions with negative influences that may undermine your confidence.
 6. Continuous Improvement: * Lifelong Learning: Commit to continuous learning and self-improvement. Embrace new challenges and opportunities to expand your skills and knowledge. * Set Realistic Goals: Establish achievable goals that push you slightly out of your comfort zone. As you achieve these goals, your confidence will grow.

When working with multiple LLM providers, managing prompts, and handling complex data flows — structure isn't a luxury, it's a necessity. A well-organized architecture enables: → Collaboration between ML engineers and developers → Rapid experimentation with reproducibility → Consistent error handling, rate limiting, and logging → Clear separation of configuration (YAML) and logic (code) 𝗞𝗲𝘆 𝗖𝗼𝗺𝗽𝗼𝗻𝗲𝗻𝘁𝘀 𝗧𝗵𝗮𝘁 𝗗𝗿𝗶𝘃𝗲 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 It’s not just about folder layout — it’s how components interact and scale together: → Centralized configuration using YAML files → A dedicated prompt engineering module with templates and few-shot examples → Properly sandboxed model clients with standardized interfaces → Utilities for caching, observability, and structured logging → Modular handlers for managing API calls and workflows This setup can save teams countless hours in debugging, onboarding, and scaling real-world GenAI systems — whether you're building RAG pipelines, fine-tuning models, or developing agent-based architectures. → What’s your go-to project structure when working with LLMs or Generative AI systems? Let’s share ideas and learn from each other.

One skill separates great communicators from average ones: Perspective-taking. The ability to see things from someone else’s point of view. But most people do it wrong. Here’s how to do it right, especially when you’re leading or being led: When you’re the boss, persuading down: You’re trying to convince Maria on your team to do something different. She’s pushing back. Your instinct might be to assert your authority. But that’s a mistake. Here’s why… Research shows: The more powerful you feel, the worse your perspective-taking becomes. More power = less understanding. So if you want to persuade Maria, don’t lean into your title. Do the opposite: dial your power down, just briefly. Try this: Before the next conversation, remind yourself: Maria has power too. I need her buy-in. Maybe she sees something I don’t. Lower your feelings of power to raise your perspective. From that place, ask: → What does she see that I’m missing? → What might be in her way? → What’s a win-win outcome? That shift changes the entire dynamic. Instead of steamrolling, you’re collaborating. And that’s how you earn trust and results. Now flip it. You’re the employee persuading your boss. It’s a high-stakes moment. You’re nervous. So do you appeal to emotion? No. Drop the feelings. Focus on interests. Here’s the key question: “What’s in it for them?” Not how you feel. Not your big dream. → Will it save time? → Improve performance? → Help them hit their goals? Make it about their world, not yours. Why? Because every boss has a mental shortcut: → Does this employee make my life easier or harder? Be the person who brings clarity, ideas, and upside. Not complaints, drama, or friction. In summary: → Persuading down? Dial down your power to see clearer. → Persuading up? Focus on their interests, not your emotions. Perspective-taking is a superpower, if you learn how to use it. Now practice, practice, practice.

You’re more influenced by the people around you than you think… far more. Social contagion, the process by which emotions, behaviors, and ideas spread through groups, isn’t something that happens only in tight-knit friendships. It happens in workplaces, classrooms, and even through the digital spaces we scroll through daily. Research shows that emotions like happiness and sadness ripple through social networks much like viruses (Rosenquist, Fowler, & Christakis, 2011). In professional settings, behaviors like rudeness or generosity can cascade across entire teams (Foulk et al., 2016). Among students, things like motivation and engagement are surprisingly contagious (Burgess, 2018). And the digital world isn’t exempt. A now-famous Facebook experiment found that users’ emotions could be influenced simply by adjusting the tone of the content they were exposed to (Kramer, Guillory, & Hancock, 2014), without their awareness (ethically questionable). The takeaway is that what surrounds you, both physically and digitally, shapes how you feel, think, and act. Even when you believe you’re making entirely independent decisions, the influence is already at work. So be really conscious of who you’re time with, and how they’re either ‘good’ for you, or not. And if they’re not, try to limit exposure for the sake of your energy, your beliefs, and your motivation. P.S. Would you say you’re aware of who’s really influencing you? Research: Rosenquist, J. N., Fowler, J. H., & Christakis, N. A. (2011). Social network determinants of depression. Molecular Psychiatry, 16, 273–281. Foulk, T. A., Woolum, A. H., & Erez, A. (2016). Catching rudeness is like catching a cold: The contagion effects of low-intensity negative behaviors. Journal of Applied Psych, 101(1), 50–67. Burgess, L. G., Riddell, P. M., Fancourt, A., & Murayama, K. (2018). The influence of social contagion within education: A motivational perspective. Mind, Brain, and Education, 12(4), 164-174. Kramer, A. D. I., Guillory, J. E., & Hancock, J. T. (2014). Experimental evidence of massive-scale emotional contagion through social networks. PNAS, 111(24), 8788–8790.

Here’s 14 things that can be invisible to men in the workplace And they all involve women Men rarely notice That women are more likely To be interrupted To be on the outside of social workplace networks To be judged more harshly and punished for underperformance or mistakes To have their credentials or competence questioned or be expected to provide evidence To be promoted on previous performance rather than future potential To be negatively judged for being assertive or ambitious To be given non promotive tasks and work housework And that women are less likely To be sponsored or given similar progress opportunities To get space to contribute in meetings To be give clear, actionable feedback To be seen as deserving promotion to leadership To be given stretch projects and high profile assignments To be consider for promotive work when they are mothers To have airtime with those most senior in their organisation I can honestly say I wasn’t noticing these in my early career. A lot of my focus went on following the advice of working twice as hard, as a young Black lad from a lower socioeconomic background. My own microaggressions blurred my vision of gender biases. And if you can’t see them, and they don’t happen to you, how can you challenge them? Studies show that men’s awareness and ability to act is four times higher after they partake in allyship training which highlights gender biases and microaggressions. Suddenly they see inequity they couldn’t see before. And they can’t unsee it. The opportunities to tackle them increase, practicing the skills of allyship. Having been through that process myself I can say that taking the blindfold off is an uncomfortable reality check But it is also empowering, and makes your curious about what else you might not be seeing. A world that was black and white, suddenly was a world full of colour And this is just one of the reasons why I’m passionate about bringing allyship to organisations and stages across the country Becoming accomplices, rather than opposition Because everyone benefits when we shine a light on each others blind spots What would you add to the list?

Hard Work Doesn’t Cause Burnout.  This Does. People don’t burn out because they’re weak. They burn out because they’re at war—every single day. Not with the work. But with the culture. Most high performers can handle pressure. What drains them is the invisible combat of surviving a toxic environment: • Fighting for basic recognition. • Tiptoeing around ego-driven managers. • Navigating blurry expectations. • Absorbing blame just to keep the peace. • Working long hours—not for purpose, but for permission to belong. This isn’t hustle. This is emotional survival disguised as productivity. Burnout isn’t always from too much to do. It’s from not enough safety to be human. It’s the silence you bite back. The trust you can’t give. The energy you waste decoding office politics. And here’s the truth no one puts in the job ad: "Toxic cultures break people before the deadlines ever do." So what builds resilience? Not snacks in the break room. Not "We’re a family" posters. ✅ Clarity over chaos. ✅ Trust over fear. ✅ Leaders who listen—not just talk. When people feel safe, seen, and supported— They don’t just survive. They rise. They create. They lead. Let’s stop glamorizing burnout and start talking about the real cost of toxicity. What’s one silent culture killer you think companies need to call out—loudly? ♻️ Share this with your network if it resonates. ☝️ And follow Stuart Andrews for more insights like this.

As Duarte grew, I’d hear feedback that decisions were made too slowly, which confused me. In reality, we didn’t have a system to recognize when the team was asking for a decision. We thought they were just informing us, so decisions would languish. We weren’t ignoring them, failing to act, or even making incorrect decisions... We just didn’t realize a decision needed to be made in the first place. It dawned on the exec team that the lack of clarity during the conversation is what slows teams down. Leaders and teams can share the same language for decision-making. Much of it is about shaping recommendations that actually lead to the right type of action and making the urgency clear. Here’s the shift that changed everything… We started mapping every decision against two factors: urgency and risk. Low risk, low urgency: Decide without me. Your team runs with it. Low risk, high urgency: Inform on progress. They update you, but keep driving. High risk, low urgency: Propose for approval. They bring a recommendation, and you decide together. High risk, high urgency: Escalate immediately. You're in it together, right now. Once my team understood which quadrant a decision lived in, they knew exactly how to approach me. And I knew exactly what my role was. The framework gave us a shared language. People can’t act on ideas if they don’t understand how decisions are made. Leaders should define how recommendations move from idea to approval to action. That transparency keeps progress from stalling. Remember: One of the biggest threats to your company isn't a lack of good ideas. It's a lack of clarity. #Leadership #ExecutiveLeadership #OrganizationalCulture #DecisionMaking

AI handled 75% of customer chats at Klarna… and they still brought humans back. Why? Because speed isn’t the same as quality! Because customers noticed the difference. And it wasn’t good. Speed? Great. Empathy? Missing. Trust? Slipping. After a year of leaning heavily on AI, they’re rehiring human support agents. Real people. Not because AI failed—but because it wasn’t enough. AI can answer your question. But only a human can make you feel heard. Klarna is now hiring in rural areas and among student communities—betting on empathy, not just efficiency. This should be a wake-up call. You can automate tasks. But relationships? They still need people! This is why the future isn’t human vs AI. It’s human with AI. And the companies who get that balance right? They’ll win customer loyalty, and talent, faster than any chatbot ever could.

The Anti-Burnout Blueprint: 10 Energy Investments and 5 Daily Habits You can't pour from an empty cup. Here's how to keep your tank full: 10 Essential Energy Investments: 1. Morning Rituals ↳ Wake up 30 minutes earlier ↳ No screens for the first hour ↳ Quiet time for yourself 2. Movement Breaks ↳ 5 minutes every 2 hours ↳ Quick stretch sessions ↳ Walking meetings 3. Boundary Setting ↳ No work emails after 6PM ↳ Clear start/end times ↳ "No" as a complete sentence 4. Rest Intervals ↳ Regular micro-breaks ↳ Actual lunch breaks ↳ Scheduled downtime 5. Knowledge Building ↳ Learn something new weekly ↳ Read industry content ↳ Skill development 6. Social Connection ↳ Regular team check-ins ↳ Non-work conversations ↳ Support network building 7. Physical Maintenance ↳ Regular exercise ↳ Proper nutrition ↳ Quality sleep 8. Mental Recharge ↳ Meditation practice ↳ Journaling ↳ Hobby time 9. Environment Design ↳ Organized workspace ↳ Natural light exposure ↳ Comfort optimization 10. Future Planning ↳ Career goal setting ↳ Personal development ↳ Regular self-assessment 5 Non-Negotiable Daily Habits: 1. Energy Tracking ↳ Monitor your peaks ↳ Note energy drains ↳ Adjust accordingly 2. Intentional Breaks ↳ Schedule them like meetings ↳ Actually take them ↳ Make them screen-free 3. Input/Output Balance ↳ Match giving with receiving ↳ Balance tasks with rest ↳ Align effort with recovery 4. Boundary Maintenance ↳ Check your yes/no ratio ↳ Honour your limits ↳ Communicate clearly 5. Self-Investment Time ↳ Daily learning ↳ Personal growth ↳ Skill development Remember: • Productivity isn't sustainable without recovery • Energy management beats time management • Self-investment isn't selfish—it's necessary Which energy investment will you prioritize today? Share your commitment below! ------------------------------------------------- Follow me Dan Murray-Serter 🧠 for more on habits and leadership. ♻️ Repost this if you think it can help someone in your network! 🖐️ P.S Join my newsletter The Science Of Success where I break down stories and studies of success to teach you how to turn it from probability to predictability here: https://lnkd.in/ecuRJtrr